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Insolvency Product Support Specialist - Insolvency Case Management Fully Remote Working or Hybrid working at the Glasgow offices Salary £38-45k subject to experience
Are you experienced in Insolvency, but looking to use those skills in an ever changing digital world?
Would you like to use your insolvency experience in a different way?
If yes our client who is a leading provider of insolvency technology support would be keen to talk to you as they are looking to recruit a Insolvency Product Support Specialists to join their dynamic product team, helping other Insolvency professionals with their online insolvency case management platform as our client moves to cloud based technology.
Our client offers fully remote working as wells as flexible hybrid working.
Our Client
Our client is the leading insolvency case management provider and has been established for many years. Our client serves a wide range of insolvency practices from the Big 4 through to small independent firms across the UK and the world. Our client is in the midst of a major transformation as they move to a new SaaS product, IPS Cloud.
The Role
Our client is looking for an insolvency specialists who can project manage the onboarding journey for their existing and new clients. It is a fast paced role with multiple facets and suitable for someone within the profession who wants to diversify and utilise their knowledge and insight to drive transformational change across the industry looking for a Product support specialist to join their dynamic product team, having recently launched a cloud based online insolvency case management platform and successor to the industry leading SQL software.
What is required:
- Familiarity with IPS, gained either on IPS Cloud or IPS SQL platform.
- Cashiering experience is desirable, particularly where it provides transaction-specific knowledge within the IPS application.
- An interest in technology and the ability to work comfortably in a fast-paced and dynamic environment.
- Excellent attention to detail, with any prior data analysis experience considered an advantage.
- Strong working knowledge of Microsoft Office applications such as Word and Excel.
- Excellent communication skills, both written and verbal, with the ability to explain ideas clearly and concisely.
Main areas of responsibilities:
- Define user requirements or identify issues for improvement within the TPS application.
- Contribute to the testing of new features and fixes to ensure quality and functionality.
- Provide support to clients by addressing and resolving support tickets raised.
- Adapt to shifting priorities and work across different focus areas depending on business demand.
- Engage flexibly in a variety of tasks, recognising that no two days are ever the same.
- Be passionate about customer service, attention to detail and takes pride in over-exceeding customer expectations,
- A highly motivated self-starter who is used to a fast-paced working environment and can "spin many plates",
- Have a sound understanding of MS Office,
