Service Desk Administrator

Job Title: Service Desk Administrator
Salary: 25,000 - 30,000
Location: Dundee
Full-time position

We are looking for a detail-oriented Service desk Administrator to join our client. The successful candidate will be responsible for managing rental inquiries, processing rental agreements, and ensuring a seamless experience for our customers.
Key Responsibilities:
* Serve as the primary point of contact for rental customers, addressing inquiries and providing information about rental services
* Prepare and process rental agreements, ensuring all necessary documentation is completed accurately and efficiently
* Monitor rental inventory levels, coordinate with the warehouse team to ensure equipment availability, and manage logistics for delivery and returns
* Generate and process invoices for rental services, ensuring accuracy and timely payment
* Maintain accurate and organised records of rental transactions, customer interactions, and inventory status
* Address and resolve any customer issues or concerns promptly and professionally, ensuring high levels of customer satisfaction
* Provide general administrative support to the rental department, including filing, data entry, and other tasks as needed
Qualifications:
* Previous experience in a customer service or administrative role, preferably within the rental or equipment industry
* Strong organisational skills and attention to detail
* Excellent communication and interpersonal skills
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* Ability to work independently and as part of a team

Benefits:
* Competitive salary of 25,000 - 30,000
* Comprehensive benefits package
* Opportunities for professional development and career growth

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.