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IT SERVICE DESK TECHNICIAN - 9 MONTH CONTRACT - INSIDE IR35
One of Loriens Dundee based Public Sector Clients are looking to hire an experienced IT Service Desk Technician to join their team on an initial 9 month contract.
Any Successful candidates will be required to be on site 2x per week in Dundee.
Experience
- Working in a busy, customer facing IT Service Desk environment
- Using a Service Desk tool to manage incidents, service requests, problems and assets.
- Supporting common office software, Microsoft Windows 10/11, Azure Services and applications, Windows Server 2012/2016/2019, Active Directory and Office 365 e.g. Outlook, SharePoint, One Drive.
- Experience of working to ITIL standards
Qualifications
- Educated to HNC level or equivalent in an ICT related discipline.
Skills & Knowledge
- Excellent communication skills.
- The ability to communicate with non-technical colleagues to resolve IT incidents remotely.
- The ability to remain calm under pressure.
- The ability to work on own initiative and prioritise and manage own workload.
- Troubleshooting and resolving IT Hardware problems.
Planning & organising
- Uses a methodical and systematic approach to make efficient use of time and manage workload.
- Recognises the need to be flexible to meet changing priorities.
- Priorities work effectively to meet deadlines and objective.
- Ability to plan and deliver own workload to meet the response times required by IT service level agreements for incidents and project timescales for IT development projects.
Team Working
- Remains tolerant and fair towards others, values diversity and is non-discriminatory in their actions.
- Ability to work collaboratively with other members of the IT Team to achieve desired outcomes.
- Contribute to service improvement within the IT Team including active participation at Team meetings.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
