Position: Inbound Customer Service RepresentativeContract: 6-Month ContractLocation: Rosyth (Hybrid after training)Hours: 37 hours per week, between 8 AM - 8 PM, Monday - SundaySalary: £13.52 per hourStart Date: ASAPBenefits: Free on-site parking

About the Role:Are you passionate about delivering exceptional customer service? Join our dynamic team as an Inbound Customer Service Representative for a leading credit card provider! This is your opportunity to make an impact, solve customer queries, and be part of a supportive, fast-paced environment. As the first point of contact for customers, you'll play a key role in providing top-tier service and ensuring a seamless experience for those inquiring about their credit cards.

Key Responsibilities:

Deliver Outstanding Service: Handle inbound calls and effectively resolve a variety of credit card-related inquiries, ensuring customer satisfaction every step of the way.
Become a Product Expert: Stay up-to-date with our credit card offerings to provide accurate and tailored solutions.
Record and Manage Customer Interactions: Maintain meticulous documentation and ensure customer accounts are accurately updated.
Collaborate and Support: Work as part of a team-focused environment, ensuring that each customer interaction leaves a lasting, positive impression.

What We're Looking For:

Excellent Communicator: You thrive in conversation and know how to build rapport with customers.
Problem-Solver: You are proactive in identifying challenges and providing solutions quickly.
Flexible & Adaptable: Ready to work within a flexible schedule that includes weekends, and able to adapt to new systems and processes.
Customer-Centric Mindset: Previous customer service experience is a plus, but a positive attitude and willingness to learn is key!
Tech-Savvy: Basic computer skills and the ability to pick up new systems with ease.

What We Offer:

Competitive Pay: Earn £13.52 per hour with the potential for growth.
Hybrid Working: Enjoy a flexible work-life balance with a hybrid model after training.
On-Site Perks: Free, convenient parking to make your daily commute a breeze.
Supportive Culture: Join a vibrant and collaborative team that values growth, learning, and development.
Career Growth: This is a stepping stone with ample opportunities to develop your career and enhance your skill set.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age