Customer Support Engineer

Your new company
Join a forward-thinking and innovative company that excels in providing exceptional customer support and technical solutions. This organisation is dedicated to maintaining high standards of quality and customer satisfaction, offering an exciting and challenging environment for a Customer Support Engineer.


Your new role
As a Customer Support Engineer, you will interact with customers daily via phone and email, assisting with spare parts enquiries, troubleshooting, providing quotations, and processing orders. You will proactively communicate with customers regarding services and spare parts, manage equipment installations and site visits, and maintain spare parts pricelists and manuals. Your role will also involve troubleshooting issues with suppliers and customers, managing logistics for component parts, handling warranty cases, and ensuring compliance with ISO-9001 standards.


What you'll need to succeed
To succeed in this role, you will need excellent communication skills to deal with a global customer base, good technical expertise in mechanical and hydraulic systems, and beneficial electrical knowledge. Proficiency in Microsoft packages, including Excel, is essential. Experience with SolidWorks is advantageous. You should have 2-3 years of experience in sales and experience in after-sales engineering parts is beneficial. Strong customer service skills and the ability to manage multiple tasks efficiently are crucial.


What you'll get in return
In return, you will receive a competitive salary and benefits package, along with the opportunity to work in a supportive and collaborative environment. You will have the chance to develop your skills and knowledge, work on exciting and challenging projects, and make a significant impact on the company's success. This role offers excellent career progression opportunities and the chance to be part of a forward-thinking and innovative team. Working hours are Monday to Thursday, from 7:00am to 4:15pm and Friday, from 7:00am to 1:30pm. Salary for this role is 30K - 40K.


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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