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Role: Customer Account and Pricing Analyst
Location: Dungannon, Co. Tyrone
Salary: Competitive
Employment Type: Full-Time, Permanent
Our Client:
Is an internationally recognised Manufacturing Company who place an enormous emphasis on continuous improvement and investing in start of the art equipment and technology to ensure that their processes deliver a product of the finest possible quality within time and on budget.
Role Purpose:
Responsible for maintaining strong customer relationships by understanding their needs and ensuring timely service, from enquiry to order receipt, delivery, and resolving any concerns. Additionally, responsible for providing cost estimates for product manufacturing and supporting activities from quote to sales completion
Key Responsibilities:
Customer Accounts Responsibilities:
- Receive sales orders and liaise with the customer to clarify, agree and confirm their order details.
- Arrange for customer’s orders to be processed, maintain accurate open order records, update the planner and act upon these efficiently.
- Maintain drawings folder and issue current revision of drawings to production.
- Analyse technical drawing prior to entering on production planner, ensuring complete drawing pack is available along with extracted purchasing and pricing information.
- Liaise with the Production Supervisors to ensure they have the full information on the production schedule and communicate any priorities to them and the Production Manager at daily Production Meetings.
- Liaise with Despatch Supervisor regarding packaging of goods to ensure customer orders and delivery times are met.
- Discuss lead times and agree these with the Production Manager for all customers.
- Inform customers of any changes to the despatch schedule / delivery times as early as possible.
- Work collaboratively with the customer to resolve queries to meet urgent needs e.g. machine breakdowns, post-delivery concerns etc.
- Analyse product drawing, incorporate time, materials, overheads and labour costs to provide quotes to the customers.
- Obtain transport quotes and co-ordinate arrangements for the efficient distribution of customer orders.
- Record and communicate any customer issues and forward complaints to the Quality Dept.
- Keep the Production Manager and the Customer Accounts & Logistics Team Leader informed of customer orders, delivery schedules, priorities, Pulley stock shortages, customer queries etc.
- Assist with stock control activities to ensure stock data is accurate at all times.
- Develop and implement operational improvements within the order processing, customer care, despatch and distribution sections.
- Any other duties, within reason and capability, as agreed with the Senior Customer Accounts Manager
Pricing Analyst Responsibilities:
- Act as customer liaison for cost enquiries, developing and providing quotes for existing and new customers within the required timeframe.
- Consult with personnel in other departments e.g. sales, purchasing, production and customer accounts, to discuss and address influencing factors and implement necessary changes/adjustments to estimate.
- Maintain standard costs for high volume products and ensure timely response to customer enquiries.
- Develop and utilise effective estimating methodologies and tools, with appropriate software models and packages to prepare accurate and reliable data.
- Assess cost effectiveness of products, by tracking actual costs relative to estimates and complete the estimating life cycle through to product sales.
- Maintain cost monitoring and reporting systems to identify cost reduction opportunities.
- Develop activities in cost estimating, work with purchasing to achieve full stock control and take a proactive approach towards business improvements.
- Any other duties, within reason and capability, as agreed with the Company Accountant
Person Specification
Criteria
Qualifications
Essential
- Good level of secondary education including 5 passes at GCSE level A – D including Maths and English or equivalent
Desirable
- Post-secondary education to degree level, in a customer/sales related discipline
Relevant Knowledge & Experience:
Essential:
- At least 2 years customer service experience and pricing experience
- Demonstrated ability to form and maintain work partnerships with customers
- Sound appreciation of manufacturing processes
Desirable:
- Experience in the despatch and distribution of goods
- Experience in the Engineering industry
- Good understanding of cost-effective stock control
Skills and Competencies:
Essential:
- Strong organisational, planning & time management skills
- Excellent communication skills, both oral and written
- Ability to make decisions and use own initiative
- Strong IT skills and technical mindset with the ability to manage numerical information.
- Strong attention to detail and accuracy skills
Desirable:
- Competent in use of MS Office applications and Sage 200
Ready to Apply – Is 2025 Your Year For Securing a New Role?
- Please send your full and up to date CV along with a cover note or email to our multi-Sector team in order to apply for this role.
- 3D Personnel is operating as an Employment Agency.
- Equality is at the forefront of our operation and we provide equality of opportunity to everyone.
- You can review our Privacy Policy on the home page of our website.
Additional Info:
- Job ref: VAC-13098
- Salary £28,000 to £34,000 P.A. Commensurate with Experience
- £35 Attendance & Time Keeping Bonus [Paid weekly]
- Private Medical Insurance
- Health & Well Being Programme.
- Monday to Thursday 8am to 5pm & Friday 8am to 2pm [40 hours in total]
Please note at this time, applications can only be accepted from those who already hold legal right to work in Ireland.
Our team has many decades of recruitment experience and we provide our clients with a comprehensive service to supply and manage their workforce needs.
Currently we have offices across Ireland and U.K.
It is 3D Personnel's policy to work closely with both our clients and candidates in order to build strong, mutually beneficial and lasting relationships.
For a full list of jobs, we currently have available please visit (url removed) Personnel is operating as an Employment Agency and Business.
Equality is at the forefront of our operation and we provide equality of opportunity to everyone.
You can review our Privacy Policy on the home page of our website.
