Funeral Administrator

Funeral Administrator

Location: Great Dunmow, CM6 1XS
Salary: £25k - £28k per annum, DOE
Contract: Full-time, Permanent

Are you forward thinking, ambitious and organised?

We are seeking to recruit a Funeral Administrator to work with us to maintain standards and take our company forward.

What we offer

Staff discretionary bonus scheme (after qualifying period)
Death in service benefit
Uniform provided

Funeral Administrator - The Role:

Funeral Administrators are the focal point for families going through the bereavement process and will be the principal relationship holder on behalf of the company, for the duration that the client is involved with us. Therefore, Funeral Administrators are accountable for the experience, client ownership and delivery of the company service standards received by clients.

You will:

Support clients through the funeral arranging process
Advise clients of the range of options and funeral types available
Liaise with all stakeholders to deliver the funeral in line with client instruction
Process funeral paperwork
Maintain company funeral records

Although this is predominantly an office-based role, the candidate will need to be comfortable accompanying families into the Chapel of Rest.

Funeral Administrator - What we need from you:

Due to the nature of the role, it is imperative that our new Administrator has a compassionate nature with strong demonstrable customer service and communications skills.

Excellent interpersonal skills
Keen attention to detail
The ability to deliver high levels of customer service
Previous proven administrative experience
Knowledge of Microsoft Office (Word, Publisher, Outlook etc)
A high standard of written English
A flexible approach to working hours
The ability to multi-task
Good time management to achieve daily tasks on schedule

Previous experience within the Funeral profession is highly desirable, however we will offer full training to the right candidate.

Please Note: It may sometimes be necessary to work at other offices and therefore a full driving licence and access to your own vehicle is required.

A bit about us

We are a family-owned business with a long and proud history of service to the community by providing a professional funeral service and supporting local charities and causes.

If you feel you have the skills to be successful within this role, apply now!

No agencies please.