IT Engineer

Reed

Posted 2 days ago, valid for a month

Dunmow, Essex CM6 3LL, England

Full Time

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Sonic Summary

The position is for an IT Support Engineer specializing in 1st Line Support for a Windows 10 refresh and migration project in Felsted.
This is a contract role lasting up to 3 months, offering a pay rate of £20-24 per hour.
Candidates should have experience in handling first-line support and PC hardware configuration, with a positive attitude and excellent customer service skills.
The role involves managing support requests, installing and maintaining IT devices, and collaborating with vendors and the Works Department.
Applicants must complete a DBS check and are encouraged to apply if they possess the necessary skills and are seeking a short-term contract.

IT Support Engineer // 1st Line Support // Windows 10 refresh // Migration // up to 3 Months contract // Felsted (onsite) // £20-24/hours

Reed Technology are working with a client in Felsted who require a IT Support Engineer. You will be handling first-line support and laptop/desktop builds (from image) for a significant device refresh project.

Key Responsibilities:

Handle support requests via phone and email.
Resolve IT issues and provide user training.
Install, configure, and maintain PCs, printers, and network devices.
Monitor and maintain IT hardware and software.
Manage software licences.
Liaise with vendors and external service providers.
Collaborate with the Works Department on IT specifications.
Participate in a call-out rota and work one Saturday morning a month.
Perform ad-hoc duties as needed.

Essential Skills:

Positive attitude and excellent customer service skills.
Strong knowledge of Microsoft Windows (10).
Experience with PC hardware configuration (MDT/WDS).
Self-motivated and able to work independently and under pressure.
Good communication skills and teamwork abilities.

Desirable Skills:

Knowledge of FreeBSD, GNU/Linux, and Apple Macs.
Hardware repair and software troubleshooting skills.

Additional Requirements:

Must complete a DBS check.

If you have the required skills and currently looking for your next role or a short contract prior to your next role, please apply using the link provided.

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