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- Reporting to Senior Management, ensuring a thorough understanding of business metrics and KPIs.
- Maintaining high standards across teams through performance management and regular audits.
- Forecasting, data analysis, and addressing underperformance promptly.
- Handling customer issues or complaints efficiently, escalating when necessary.
- Overseeing recruitment, headcount management, and budgeting for your team.
- Strong leadership skills with a drive for success.
- Exceptional communication and listening abilities.
- Proven experience in estate agency or contact centre management in an outbound sale capacity.
- Self-motivated with the ability to work independently.
- Professional demeanour with excellent literacy, numeracy, and computer skills.
- Innovative thinking and forward-looking approach.
