Customer Service Executive

Salary: 24,000 - 26,000 per annum

Location: Based in Dunstable, this is an office-based role, working Monday - Friday, 9am - 5pm

This Customer Service role is working for a dynamic and growing company, dedicated to providing exceptional service to their clients. They invest in their team and infrastructure, ensuring a supportive and rewarding working environment. They are currently seeking a confident and proactive Customer Service Executive to join their in-house sales and customer service team.

As a Customer Service Executive, you will play a crucial role in ensuring client orders are processed seamlessly, delivering a fantastic customer experience. You will be the primary point of contact for clients, handling queries via phone, email and web chat. Your responsibilities will include managing web chats, producing quotes and sales orders and overseeing jobs throughout the order process. This will involve liaising with various departments and when necessary, contacting customers to provide updates on stock delays, delivery changes and more.

Key Responsibilities:

Act as the main point of contact for clients, confidently addressing their queries with excellent customer service
Process quotations and sales orders using a bespoke computer system, ensuring accuracy
Keep clients informed throughout the entire order process, ensuring a positive experience
Liaise with purchasing and production departments to ensure smooth order processing
Manage the web chat function, helping clients with product suggestions based on their individual needs
Handle incoming calls from both new and existing clients
Attend in-house supplier workshops to gain product knowledge and better assist clients

Skills and Requirements:

Strong communication skills and ability to manage client relationships effectively
Ability to work accurately and efficiently in a fast-paced environment
Proficiency in handling multiple queries and tasks simultaneously
Confidence in using computer systems to process quotes and orders
A proactive approach to problem-solving and liaising with internal departments

What is offered:

A competitive salary of 24,000 - 26,000
Monday to Friday, 9am - 5pm office hours
30 days annual leave, including bank holiday
Christmas shutdown
The chance to work in a supportive and award-winning company known for its commitment to quality and service

If you're passionate about providing exceptional customer service and want to be part of a vibrant team, we'd love to hear from you! Apply now to join an award-winning company.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.