- Reporting to Senior Management and competent in knowing your business, figures and KPIs. Highlighting any issues of concern and successes
- Maintaining high standards across your teams and managing performance through audits, KPIs and 121’s
- Forecasting, data analysis and management of under performance
- Deal with any issues or complaints swiftly, escalating to your Senior Sales Partner where applicable
- Responsible for recruitment for your team, managing headcount and budget
- Driven with fantastic leadership skills and attributes
- Ability to manage a large team – 20+
- Compliant & knowledgeable in the Lettings Sector – ESSENTIAL.
- Excellent listening and communication skills
- Proven track record in Senior Estate agency Management or Contact Centre Management
- Good self-motivator, able to work on own initiative with minimum supervision
- Professional in appearance, manner and attitude
- Articulate, literate, numerate and computer literate
- Innovative and forward thinker.