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Customer Services Administrator- (Account management)
Location: Durham
Job Type: Full-time 9am-5pm Monday-Friday
Department: Customer Services-Account management
Term: 3 month temporary-to Permanent - 14.50 per hour, 28k per annum
Job Overview:
We are seeking an experienced and highly motivated Customer Services Administrator with a strong background in CRM (Customer Relationship Management) systems to join our clients dynamic team. The ideal candidate will be responsible for managing client accounts, building long-term relationships, and ensuring excellent customer satisfaction while leveraging CRM tools to optimise service delivery and support.
Key Responsibilities:
Account Management: Manage a portfolio of customer accounts, ensuring the highest levels of service and satisfaction.
Customer Relationship Building: Develop and nurture strong, lasting relationships with key accounts and stakeholders, addressing any concerns or issues promptly.
CRM System Utilisation: Utilise the company's CRM system to track customer interactions, manage service requests, and ensure data accuracy.
Issue Resolution: Respond quickly and professionally to customer queries, complaints, and service requests. Proactively resolve any issues and escalate when necessary.
Reporting & Analytics: Use CRM data to analyse customer trends, preferences, and needs. Provide regular reports on account status and potential opportunities for up-selling or cross-selling.
Process Improvement: Continuously assess and improve customer service processes and work-flows, using CRM insights to recommend solutions.
Collaboration: Work closely with sales, marketing, and other teams to ensure a seamless customer experience and align on business goals.
Key Skills & Qualifications:
* Proven experience in customer service or account management, ideally with experience in a CRM-driven environment.
* Proficient in using CRM software
* Strong communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
* Excellent problem-solving skills and the ability to manage difficult situations calmly and effectively.
* Attention to detail and strong organisational skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* A proactive approach with the ability to identify opportunities to improve customer satisfaction and business outcomes.
* Knowledge of CRM best practices and the ability to optimise CRM tools for improved service delivery.
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
