Administrator

Reactive Coordinator (Administrator) 
Location: Durham, UK (Office-Based)
Salary: £25,000 - £30,000 per annum
Hours: Full-Time, 42.5 hours per week (7:30 AM – 4:00 PM)
Contract: Permanent

Are you a highly organized and proactive individual with a passion for providing exceptional service in a dynamic environment? We are seeking a Reactive Coordinator to join an innovative Facilities Management team. This role is perfect for someone who thrives in fast-paced settings, has a keen eye for detail, and is ready to take on a pivotal position in service and maintenance operations.

As a Reactive Coordinator, you will play a key role in ensuring the smooth handling of service maintenance queries and the efficient operation of the FM department. This is a fantastic opportunity for someone with strong administration experience who is looking to develop their career in a supportive and engaging environment.

• Managing incoming job requests, planning workloads, and updating customers.
• Providing clear and accurate responses to client queries.
• Raising invoices for completed maintenance and remedial works.
• Preparing and dispatching completion documentation.
• Creating and issuing quotations in a timely manner.
• Weekly reporting on customer accounts.
• Preparing Risk Assessments, Method Statements (RAMS), and permits as required.
• Overseeing in-house health and safety responsibilities.
• Collaborating with internal teams and engineers to ensure deadlines are met.

Skills and Experience:

• 2-3 years of strong office/administration experience.
• Excellent verbal and written communication skills.
• Proven ability to deliver exceptional customer service in a fast-paced environment.
• A team player with a strong work ethic and a commitment to career progression.

Personal Attributes:

• High attention to detail and accuracy.
• Strong interpersonal skills to liaise effectively with engineers, subcontractors, and suppliers.
• Resilient and adaptable, with the ability to manage competing priorities under pressure.
• Commercial awareness and a results-driven mindset.

This is an excellent opportunity to become part of a dedicated team where your contributions will make a real impact. If you’re looking for a role that offers both challenges and rewards, this position is for you.

Take the next step in your career—apply now!