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- 28 days Holiday Inc Bank holidays. Increasing by 1 day for each year of service up to max 5.
- Birthday is non working day
- 3% Employer Pension contribution, no cap on employee contribution.
- Private medical insurance including Dental and optical.
- Overall current headcount responsibility of approx. 12 employees.
- Full responsibility for the Profit and Loss Account, including management of key metrics and targets for Safety, Quality, Delivery, and Cost.
- Track staffing requirements and hire new employees with HR assistance as needed, building a high-performing Operations team to meet company targets.
- Lead, motivate, and support the team in a remote and demanding environment.
- Implement career development plans for all direct reports, including conducting annual appraisals.
- Develop operational excellence using Lean systems and technologies to eliminate waste in Operations and People.
- Lead change initiatives at both technical and people levels by recommending and implementing improvements in structure and processes.
- Optimise resource planning by developing system infrastructure and data to support decision-making.
- Maintain consistent communication with management, staff, and clients.
- Collaborate with commercial and financial teams to maintain a focus on adding value.
- Participate in company reviews with Directors and external clients as needed.
- Support the seamless introduction of new products and services into Operations.
- Work closely with Supply Chain to control stocks and balance external supply with demand.
- Preferred degree-level qualifications in an engineering or business management discipline.
- Significant experience in Operations Leadership roles, preferably within a service-driven organisation.
- Strong people leadership skills with experience in mentoring, coaching, and performance management.
- Ability to understand financial reports and produce key operations data for Director-level presentations.
- Demonstrated experience in environments undergoing significant change with the ability to influence stakeholders.
- Strong background in Lean and Continuous Improvement; Six Sigma or Data Analytics knowledge is advantageous.
- Excellent communication skills, able to clearly convey updates and changes to all levels of the business.
- Experience in introducing new products into Operations.
- Proficient in demand and supply chain planning, preferably using SOP processes.
- Advanced user of Microsoft Office (Excel, Word, PowerPoint).
- Experience in process measurement and analysis with a data-driven approach.
- High energy and ambition to grow the business, providing strategic input for future development.
- Finance experience, with a strong understanding of P&L management.
- Holds a valid UK driving licence.
- A passion for working in a small, fast-growing business, with the autonomy to develop and shape the role.
- Office-based (Durham) but open to occasional UK travel and potential periods overseas as required.
- Opportunity to work in a dynamic, industry-leading organisation.
- Competitive salary and benefits package.
- Professional development and training opportunities.
- A supportive and collaborative work environment.
