Lettings Manager

Our client is an ever-growing student lettings company based in Durham. Their vision is to provide industry-leading accommodation experiences for our students and our landlords. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental.We are looking for a Lettings Manager to work as part of the Lettings Management team. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As a Lettings Manager, you will be responsible for leading the lettings team and dealing with all aspects of lettings prior to a tenancy commencing.Working in a team you will be required to build excellent relationships with Landlords, Tenants, and Contractors. You must be an excellent communicator who is used to maintaining relationships with a diverse range of people and must have a 'get stuck in attitude’.Why come and work with us? You’ll be part of a company that values innovation and alternative thinking? We invest in and value personal development? You’ll be part of an audaciously ambitious and growing company? You’ll be working alongside great peopleYour responsibilities will include? Developing and maintaining great relationships with Landlords, Tenants, and Contractors? Ensure the Tenant and Landlord experience is exceptional? Manage communications via, phone, email, Live Chat and WhatsApp? Maintain lettings compliance knowledge and conduct Right to Rent checks? Receive and process new enquiries from Tenants and Landlords? Advertise properties and proactively contact our database of potential Tenants? Register applicants, arrange viewings, conduct viewings and provide feedback to Landlords? Negotiate offers between Landlords and Tenants? Manage and support the Lettings team? Review and audit lettings team performance and manage KPIs set by Branch Manager? Assist the Branch Manager with the recruitment of the Lettings Team? Oversee diary management? Run lettings reports on a weekly basis and reported to the Branch Manager? Advise landlords on general lettings regulations? Maintain rental market knowledge? Network to create opportunities? Manage marketing events alongside Marketing Manager? Recruit and manage part time staff.We’re looking for? Excellent organisational skills? Excellent communication skills in order to provide a high-quality to service to all customers? The ability to see a job through from start to finish? Experience in Lettings (essential)? Self-motivated and ability to work on own initiative? Ability to prioritise workload and work to deadlines? Flexible and adaptable in approach to workDetails? Hours of work: 9am till 5.30pm Monday to Friday? Starting Salary: From £25,000.00 - £30,000.00 depending on experience? commission/Bonus Scheme? Driving licence required and personal car Job Types: Full-time, PermanentAdditional pay:

• Bonus scheme

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Saturday availability during busy periods

Licence/Certification:

• Driving Licence (required)