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Contact Centre Advisor
Up to 24,800
Permanent
East Grinstead - hybrid available after probation
Do you have previous experience of working within a contact centre/call centre?
Do you pride yourself on delivering excellent customer service?
This could be the next role for you!!
The Role:
A well established and reputable organisation based in East Grinstead is looking for professional and competent customer focused candidates to join their friendly team.
You will be responsible for promoting and selling a range of Club services and products, handling member and non-member enquires and resolving complaints to the required standard. Provide excellent customer service in relation to all product areas via inbound calls, outbound calls, e-mail, WebChat and/or social media as required and ensuring a first-class service is delivered at all times.
Skills Required:
- Well-developed communication skills, both written and verbal
- Previous contact centre/call centre experience
- Customer focused approach to work
- Ability to build strong working relationships
This is a full time, permanent position working 8:45 - 5.30pm (September - February) and 8:45 - 6pm (March - September) due to the nature of the business. There will be hybrid working available which is working 2 days a week in the office and 3 days a week from home. You will be required to work 4 Saturdays (half days) a year, with half a day off in lieu the following week.
The successful candidates will be given comprehensive training and support, and this is a great opportunity to work for a well-established industry leader, renowned for looking after their staff and who have built an excellent reputation over the years.
In addition to a fantastic working environment, you will also be entitled to a comprehensive benefits package including:
- 25 Days holiday (plus Bank Holidays)
- Holiday Purchase and Sale
- Pension
- Life Assurance
- Private Health Scheme
- Discounts on retailers, products and services
- Assistance of up to 50% off adult training courses
- Childcare Voucher Scheme
- Eye Care Voucher Scheme
- Employee Advisory Service
If you are looking for a new role and think could be the one for you, please d
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
