- Overseeing complaints across all aspects of membership, including financial products and services, on-site issues, booking process issues
- Ensuring issues are responded to within agreed timescales
- Being a contact for escalated, unresolved issues
- Managing and supporting two team members, including performance management, coaching, and supporting development
- Investigating and replying to complaints, ensuring all information is conveyed to relevant internal and external stakeholders
- Reporting on key trends, monitoring feedback surveys and analysing data
- Maintaining and updating response templates
Back to searchComplaints Manager
Meridian Business Support
Posted 2 days ago, valid for 2 days
East Grinstead, West Sussex RH19 4LZ, England
Full Time
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Sonic Summary
- The role of Complaints Manager offers an opportunity to impact a collaborative business with hybrid working options.
- Candidates should have experience as a Complaints Manager or Customer Service Manager, with a focus on line management and issue resolution.
- The position involves overseeing formal complaints, managing a team, and identifying trends for improvement.
- The salary for this role ranges from £34,000 to £36,500 per annum, depending on experience.
- The office is conveniently located near public transport, with additional benefits including discounts and a private health scheme.
