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Morgan McKinley is looking for experienced Customer Services candidates for a number of Contact Centre Agent roles working on a hybrid basis for a lovely and very well established company based in the East Grinstead, West Sussex area. The main purpose of the Contact Centre Agent job is to provide an excellent Customer Service at all times, handle customer enquiries and resolve complaints via Inbound calls, outbound calls, e-mail, Web Chat and/or social media as required.
Location: East Grinstead, hybrid working - 2 days office based
Hours: 35 hour working week - shifts between 8.45am-6pm
Customer Service - Call Centre Agent duties:
- Answer customer calls and handle queries
- Respond to customer emails and live web chat
- Provide a high level customer advice and information service to customers
- Support and assist colleagues through sharing of knowledge and experience
- Handle customer complaints
Skills Required:
- Previous experience of customer service, ideally within a busy Call Centre / Contact Centre environment.
- Good communication skills, both verbal and written.
- Knowledge of Microsoft Office.
- Ability to demonstrate a confident, empathetic approach to customer service
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
