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Contact Centre Agent

Lloyd Recruitment Services Ltd
Posted 6 days ago, valid for 17 days
Location

East Grinstead, West Sussex RH19 4LZ, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Lloyd Recruitment Services is seeking a full-time permanent Contact Centre Agent for a leading organization, offering a salary starting at £25,000 with potential earnings up to £27,000 based on additional product learning.
  • The role involves promoting and selling services, handling enquiries, and resolving complaints while providing excellent customer service through various communication channels.
  • Candidates should have previous experience in customer service within a busy call/contact center environment, along with strong verbal and written communication skills.
  • The position offers a flexible work arrangement of 2 days in the office and 3 days working from home, along with benefits such as 25 days holiday plus bank holidays, free parking, and private medical cover.
  • Applicants are encouraged to take ownership of their personal development and stay updated on products and services to succeed in this role.

Lloyd Recruitment Services is thrilled to collaborate with a leading organisation in the search for a dedicated Contact Centre Agent to join their team on a full-time permanent basis. This exciting opportunity offers first-class training and the potential for career progression within the organisation.

As a Contact Centre Agent, you will promote and sell a range of services and products, handle enquiries, and resolve complaints to the highest standards. This role involves providing excellent customer service through inbound calls, outbound calls, email, webchat, and/or social media.

What's in it for you?

  • £25,000 - opportunities to quickly earn up to £27k with additional product learning
  • 2 days office and 3 days WFH
  • Free parking on-site
  • 25 days plus bank holiday (buy and sell holiday)
  • Lots of discounts across retail and hospitality
  • 5 % pension
  • World class training and onboarding
  • Private medical cover

Key Tasks/Accountabilities:

  • Promote and sell services related to insurance products ensuring compliance with all standards
  • Undergo training and comply with current and ongoing regulatory requirements
  • Continuously learn and develop product knowledge to meet operational requirements
  • Provide high-level customer advice and information services to members and potential members, ensuring first-time resolution whenever possible
  • Support colleagues through knowledge-sharing in a collaborative environment
  • Take ownership of personal development, staying updated on products, services, systems, and procedures
  • Assist other sections of the department and represent the organisation at outside events as required

Essential Skills & Experience Required:

  • Previous experience in customer service/care within a busy call/contact centre environment
  • Strong communication skills, both verbal and written
  • Knowledge of relevant software tools
  • Confident, empathetic approach to customer service with the ability to investigate, negotiate, and promote products through various channels
  • Adaptability to new systems, changes, and procedures

Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services, and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.