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We are delighted to be working alongside our fast growing, award winning and very successful fulfilment and delivery services client as they seek to recruit an additional Customer Service Executive to join their friendly and growing teams in East Grinstead. This role is available due to continuing and ongoing strong business levels.
Customer Service Executive
Full time permanent role - opportunity to work up to 50/50 home / office based once successfully passed probationary period
Mon - Fri standard office hours - 40 hours per week. 0800-1700 or 0900-1800. No evenings or weekends!!
East Grinstead based - Plenty of free parking on site for staff. Around 25 minute walk from nearest mainline station. Buses available from nearest station to office location.
Salary: £26000 - £27700 plus exceptionally good staff benefits, along with social events and annual staff party
Full training will be provided
This is an excellent opportunity to join a first class company who offer superb long term career opportunities.
The role
As a Customer Service Account Executive, you will provide front line inbound telephone and email support to clients, understanding their bespoke requirements and providing a high level of customer response and service via phone and email. The key responsibilities of the role will include:-
- Resolving day to day queries relating to the successful delivery of goods
- Processing all customer correspondence in line with company service standards
- Working closely with Customer Services and warehouse Team Leaders along with external customers to ensure the smooth running of all contracts
- Managing live chat, dealing with any inbound queries and passing these on to the relevant departments within agreed time-frames
Skills, experience and competencies required:
Previous customer service experience, working to deadlines and service level commitments
Microsoft office skills, particularly Excel & Outlook
Ability to work effectively as part of a team
Good standard of written and verbal communications
Previous knowledge and experience of logistics / delivery services (desirable not essential at all)
Please apply now for further information and for immediate consideration! This is a very exciting time to be joining my expanding and successful client. Short-listing will take place soon!!
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
