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Spanish-speaking Customer Service Representatives
Location: East Grinstead
Duration: 6-month temporary contract
Pay Rate: £14 - £15 per hour (full or part-time hours available)
Start Date: March 2025
Lloyd Recruitment Services is excited to be partnering with a well-established company in East Grinstead that is looking for Spanish-speaking Customer Service Representatives to join their team.
About the Role
This is an opportunity to support customers in the Emergency Services department, ensuring they receive the necessary assistance for incidents covered by overseas holiday insurance policies. You'll play a key role in delivering professional, efficient, and compassionate customer service, working in line with company procedures and policy limits.
Key Responsibilities:
- Handle inbound and outbound calls and emails professionally and courteously
- Accurately record and manage each case from start to resolution
- Provide clear advice to customers on claims and policy-related queries
- Escalate any concerns or service failures to the Deputy Manager
What We're Looking For:
- Fluency in Spanish (spoken & written) - essential
- Strong communication and customer service skills
- Ability to work both independently and within a team
- Highly organised with the ability to prioritise multiple cases
- Resilient under pressure and committed to delivering excellent service
- Minimum GCSE English Language or equivalent qualification
Working Hours & Training
- 35-hour working week, across 5 days (rota-based, covering 7 days)
- Full training provided
If you're a fluent Spanish speaker with a passion for customer service, we'd love to hear from you!Apply today to find out more! Refer a friend and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website.Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
