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Personal Assistant
Lloyd Recruitment Services is delighted to be partnering with a prestigious private medical practice in their search for a Personal Assistant to join their team on a permanent basis. This is an excellent opportunity to become part of an award-winning organisation that takes pride in delivering exceptional service to its patients and clients.
What's in it for you?
- Salary: £25,000 - £30,000 (depending on experience)
- Hours: Monday to Friday, 9:00 AM - 5:00 PM
- Private Medical Insurance
- 5% Pension Contribution
- 25 Days Holiday + Bank Holidays
- Free Eye Tests
- Free On-Site Parking
Role Summary
As a Personal Assistant, you will play a vital role in supporting the Medical Director, Directors, and Managers with day-to-day administrative tasks. You will also liaise with patients, suppliers, and external stakeholders, ensuring smooth and efficient operations. This is a hands-on role where you will be fully involved in the day-to-day running of the practice.
The business prides itself on fostering a close-knit, family-oriented environment at its head office in East Grinstead.
Duties and Responsibilities
- Acting as the first point of contact for the Medical Director, handling correspondence, phone calls, and emails with professionalism and discretion
- Managing complex diaries and scheduling appointments, meetings, and travel arrangements
- Preparing detailed reports, letters, and documents with accuracy and attention to detail
- Coordinating surgical scheduling, including weekly surgical lists, patient files, and quotations, and managing all administrative requirements related to surgery
- Overseeing patient communication, including booking and rescheduling appointments and handling administrative queries from start to finish
- Managing confidential patient records, ensuring accuracy and compliance with privacy regulations
- Supporting private health insurance pathways and liaising with providers
- Processing payments, handling internal mail, and managing inter-site correspondence
- Preparing new patient packs and ensuring all necessary documentation is completed efficiently
- Collaborating with the Enquiries Team to support new business efforts
Key Skills and Experience
- Proven experience as a Personal Assistant, Executive Assistant, or in a similar administrative role
- Confident telephone manner and experience handling high-volume calls in an office environment
- Excellent written and verbal communication skills, with a high level of computer literacy (Microsoft Office proficiency required)
- Strong organisational and multi-tasking skills, with the ability to manage competing priorities effectively
- Empathy and professionalism when interacting with patients, clients, and their families
- Exceptional problem-solving skills, especially when dealing with challenging situations
- Ability to work independently while being a proactive and collaborative team member
- Strong attention to detail and the ability to maintain strict confidentiality
Essential Requirements
- Educated to GCSE standard (or equivalent)
- Previous experience delivering customer service under pressure in a team environment
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
- Strong organisational and time management skills
- Ability to work both independently and as part of a team
- Capacity to meet tight deadlines and manage workload effectively
- Flexibility to handle unpredictable working patterns due to unexpected events
Desirable Requirements
- Formal secretarial training or PA/EA experience
- Familiarity with database systems
- Experience working with patients in a clinical or healthcare setting would be advantageous
Salary and Hours
- Salary: £25,000 - £30,000 (depending on experience)
- Hours: Monday to Friday, 9:00 AM - 5:00 PM
- Must be a driver due to location
Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
