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Customer Account Manager

Morgan Mckinley (Crawley)
Posted 19 days ago, valid for 7 days
Location

East Grinstead, West Sussex RH19 1HA, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • Morgan McKinley is seeking an experienced Client Account Manager to join a fast-growing company in East Grinstead.
  • The role involves handling daily queries, processing orders via a ticketing system, and maintaining client relationships.
  • The salary for this position ranges from £25,000 to £27,700, with a hybrid work model requiring 2-3 days in the office.
  • Candidates should have customer service experience, with a focus on meeting deadlines and SLA commitments, and proficiency in MS Office, particularly Excel and Outlook.
  • The working hours are Monday to Friday, either from 8am to 5pm or 9am to 6pm, and strong interpersonal and communication skills are essential.

Morgan McKinley is looking for an experienced Client Account Manager with proven customer service skills to work for a fast growing exciting company based in East Grinstead.

My client are looking for a Client Account Manager to assist with the daily queries, process orders using a ticketing system as well as maintain existing relationships.

Salary: between 25,000 - 27,700k

Location: East Grinstead - hybrid - 2/3 days office based

Hours: Monday to Friday: 8am - 5pm or 9am - 6pm

Key Responsibilities:

  • Be first point of contact on queries, maintaining client relationships.
  • Resolve daily queries, process orders, and handle related correspondence.
  • Use ticketing systems to update clients within SLA and follow SOPs.
  • Coordinate with Customer Services, Warehouse Team Leaders, and clients to ensure smooth operations.
  • Manage live chat and inbound queries, forwarding them to relevant departments within agreed timeframes.
  • Provide frontline telephone and email support.

Skills and experience:

  • Customer service experience, meeting deadlines and SLA commitments
  • Financial responsibility experience
  • Proficient in MS Office, especially Excel and Outlook
  • Organised, especially with email management
  • Strong interpersonal skills
  • Effective team player
  • Excellent written and verbal communication
  • High accuracy in work

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

Morgan McKinley encourages applications from all qualified candidates who represent the full diversity of communities in the UK. Accommodations are available on request for candidates taking part in all aspects of the selection process.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.






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