Customer Relations Manager

Job Title: Customer Relations Manager
Location: East Grinstead (Hybrid - 2 days in office)
Salary: Up to 36,500

Are you a dynamic leader with a passion for delivering exceptional customer service? Do you thrive on resolving complex issues, enhancing service standards, and making a real impact? If so, we want to hear from you!

This is an exciting opportunity to be part of a forward-thinking organisation committed to providing an outstanding experience for their customers. As a Customer Relations Manager, you'll be at the forefront of complaints management, customer service excellence, and continuous improvement.

What you'll be doing -

• Championing customer service excellence, ensuring high levels of satisfaction.
• Managing formal complaints efficiently, ensuring prompt and effective resolutions.
• Leading and developing a high-performing team, fostering a culture of continuous improvement.
• Investigating and resolving escalated complaints, including those directed to senior leadership.
• Collaborating with internal teams to identify trends, implement improvements, and enhance the overall member experience.
• Monitoring feedback and using data insights to drive service enhancements.
• Ensuring compliance with regulatory and organisational policies.
  
  

What we're looking for -

• Proven experience in complaints management and customer service.
• Strong leadership, problem-solving, and communication skills.
• Ability to engage confidently with stakeholders at all levels.
• Proficiency in Google Docs/Sheets, Microsoft Office, and email systems.
• A proactive, customer-focused mindset with a drive to improve processes.

If you're ready to take on a role where you can truly make a difference, apply today!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.