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Senior Service Coordinator Wanted!
Our client, a specialist in air conditioning, is currently recruiting for a Senior Service Coordinator to join their expanding and forward-thinking team. The Senior Service Coordinator will be responsible for coordinating and scheduling engineers and ensuring service level agreements are being met.
Key Responsibilities for the Senior Service Coordinator
- To oversee the effective administration of the Service calendar, ensuring that the Service Coordinator books and allocates works in an efficient and logistical manner.
- Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works and call outs as appropriate.
- Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system.
- Attend reactive client calls and meetings as required.
- Proactively arrange key account check-ins and proactive reporting on status of contract and outstanding works while building relationships with stakeholders.
- Process quotations, invoices and purchase orders and using the company using the company accounts software.
- Quality check engineering reports following attendance to allocated sites, issuing copies to clients promptly.
- Track contract billing on Maintenance balance sheet ensuring renewals are managed 90-days prior to expiration.
Key Experience for the Senior Service Coordinator
- Coordination or scheduling experience within either HVAC sector, Facilities Maintenance or Contract management in small works engineering is required.
- Experience dealing with a range of stakeholders with a diplomatic and professional approach.
- Strong attention to detail to check reports, produce invoices and quotes
- Strong IT skills and experience of using accounting software is preferable.
Please apply as directed or contact Thomas Edevane from Clearwater People Solutions.
