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Customer Service Supervisor
Location: Eastbourne BN23
Salary: £28,600 per year
Job Type: Full-time
Ross Care is a rapidly growing leader in Healthcare Services and equipment. Our Wheelchair Services division, based in Eastbourne, is a crucial part of our operations. We work closely with NHS and Social Care Organisations to provide a comprehensive wheelchair service that reduces costs, improves quality, and enhances the patient experience.
Role Overview:
We are seeking a Customer Service Supervisor to join our team. In this role, you will:
- Lead, coach, mentor, and motivate the customer service team.
- Ensure all orders are processed efficiently and accurately.
- Analyse orders to confirm they are processed within the contracted time frames.
- Handle sensitive telephone calls that require senior intervention.
- Ensure all queries from prescribers, service users, and staff are addressed efficiently and courteously.
- Support the team with complaints, investigations, and reporting back to prescribers.
- Regularly review and progress jobs marked as Open or On Hold, and delegate tasks to the team.
About You:
- Proven experience in coaching, delegating, and managing performance.
- Relevant telephone-based customer service experience.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Strong organisational skills.
- Competent in Microsoft Office and able to learn new systems.
What We Offer:
- Annual salary of £28 600 year
- Monday to Friday, 8:00 am - 5:00 pm.
- 33 days holiday (including bank holidays)
- Company Pension Scheme.
- Life Assurance.
At Ross Care, we aim to be the leading provider in the wheelchair sector. We welcome applications from all sections of the community.
INDLS
