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Customer Service Administrator
Salary of £23,920 per annum
Mon- Friday, 8 am - 5 pm
25 days holiday plus Bank Holidays
Company pension scheme and life assurance
Work location: Eastbourne/ East Sussex BN23 6QF
Purpose of the Role
To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department for both Wheelchair and Static Seating services.
Main Duties and Responsibilities
We are currently looking for a full time Customer Service Coordinator to join the team for our Wheelchair Service Centre in Eastbourne. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment.
As a healthcare equipment provider we work in partnership with the NHS to supply the necessary wheelchair and static seating equipment and to support people in their day to day life and to make a significant impact in giving people the confidence to live more independently.
The Role:
- Assist and manage incoming calls, answering any queries in a courteous, timely and professional manner
- Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome for clients
- Coordinating orders to be delivered, installed and collected by our Field Service Engineers
- Liaising with clinical staff in order to book appointments and answer service users queries
- Booking appointments with the clients / next of kin / carers, suppliers
- Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.
- Raising orders and checking existing orders by for any errors made on the system
- General administration that supports daily activities and duties
Who are we looking for?
- Strong experience within a similar busy and fast paced environment
- Good attention to detail and accuracy
- Excellent communication skills and ability to empathise
- Previous administration and diary management experience is advantageous
- Professional and confident manner over the telephone and via email
- Organised and comfortable with change
- Competent IT skills with Microsoft 365 programmes and ability to learn new systems
- Satisfactory DBS disclosure
