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Call Centre Advisor

Pertemps London
Posted 17 days ago, valid for 11 days
Location

Eastleigh, Hampshire SO50 6AB

Salary

£13.14 per hour

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Job Title: Call Centre Advisor / Customer Service
  • Salary: £13.14 per hour
  • Experience Required: Previous experience working in a call centre environment
  • Working Hours: 9am to 5pm, Monday to Friday - 35 hours per week
  • Location: Eastleigh
Call Centre Advisor / Customer Service  - Temp £13.14 per hour - EastleighInsurance company is seeking an experienced Call Centre Advisor to support their Health Insurance team at their offices in Eastleigh. These are temporary positions to start ASAP for an initial 3-month period and will pay £13.14 per hour. Working hours: 9am to 5pm, Monday to Friday - 35 hours per week. The role will mostly be remote, with some travel to the Eastleigh offices.The Call Centre Advisor will be responsible for delivering an outstanding service to existing customers on the phone, live chat and via email, they will take ownership of cases, maximising full potential and ensuring that each customer's individual needs are met.The successful Call Centre Advisor will have the following knowledge, skills and experience.
  • Previous experience working in a call centre environment, providing excellent customer service.
  • Excellent communication skills (influencing, rapport building, negotiation, empathy)
  • Negotiation / influencing skills and a tenacity to pursue cases in difficult, challenging circumstances
  • The ability to be empathetic towards customers
  • Able to explain things to customers in a clear and understandable way
  • IT proficient, including MS packages.
  • These roles will be subject to vetting checks.
ONLY SHORT LISTED APPLICANTS WILL BE CONTACTED.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.