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- To act as a point of contact for all customers and deal with initial enquires
- To liaise with different teams internally and engineers out in the field to help problem solve on behalf of the customer
- To provide a high level of customer service at all times
- To manage high levels of inbound and outbound calls
- To manage administrative tasks to ensure the CRM is updated with the relevant information
- To take ownership of the customer query and see it through
- Confident in dealing with difference customers over the phone
- To take pride in delivering excellent customer service to new and existing customers
- To be a strong communicator when liaising with other departments
- To be able to build relationships with other stakeholders and our technicians
- To have a wealth of customer service experience
- To be computer literate
