Back to search
Page Personnel are partnering with a successful business who are looking for a Customer Service Advisor to join their team on a full time permanent basis.
Client Details
Our client is a successful business that has seen rapid growth in the past 12 months. They are based in Hedge End and do require travel to their offices but also offer a hybrid model of working.
Description
As the Customer Service Advisor, you will be responsible for:
- To coordinate and communicate with other departments within the business to ensure that customer requirements are met within the required timescales.
- Process collections from customers within agreed timescales meeting customer
- To follow up on failed collections and maintain appropriate spreadsheets within the department to ensure necessary action is taken to predetermined timescales.
- To respond to customer enquiries in a professional and efficient manner by phone and email as appropriate and to identify and resolve all customer issues, delivering outstanding customer service
- To assist the Department in developing cross team co-operation and liaison with all departments.
- To undertake any ad hoc tasks that may be necessary as specified by the Return team lead deliver exceptional customer service.
Profile
To be successful for the Customer Service Advisor position, you must:
- Previous experience in similar position, data entry, answering incoming telephone calls.
- High organisational skills and ability to manage a number of projects at the same time.
- Ability to prioritise own workload.
- Competent IT skills
- An administrative background
- Must be detail oriented.
Job Offer
Salary £20,000 - £25,000
