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Key Accounts Administrator

Key Accounts Administrator

Dynamite Recruitment Solutions Ltd

Posted a day ago, valid for 15 days

Eastleigh, Hampshire SO53 4DG, England

Full Time

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Sonic Summary

The Key Accounts Administrator position in Chandlers Ford offers a permanent full-time role with a salary of £24K.
This role requires a proactive and motivated professional to support customer accounts and liaise with internal teams to meet KPIs and Service Level Agreements.
Candidates should have a good understanding of Fire Security Products and excellent communication skills to maintain positive customer relations.
Responsibilities include updating account data, completing assigned tasks, answering overflow calls, and improving processes using NAV knowledge.
The position is ideal for individuals looking to advance in a rapidly growing national Fire Security business.

Clear progression

Key Accounts Administrator - Chandlers FordMonday to Friday - Permanent full time in the office£24K We are working with an industry leading national Fire Security business that is rapidly growing and seeking a proactive and motivated professional to join the team. They have a track record of providing fantastic opportunities to candidates throughout the country and are seeking an Administrator to work from their Head Office in Chandlers Ford area!Responsibilities:

To provide support on & to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements on the accounts are met.
To ensure all accounts data is updated.
To complete daily, weekly and monthly tasks as assigned to you to support on large national customers.
To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow.
To upload documents to customer specific portals in line with their contract requirements as required
To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV.
To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms.
To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about the business.
To have excellent liaison and communication to all customers and departments.

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