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Due to ambitious growth and expansion, an exciting opportunity has become available for an experienced, enthusiastic, and motivated IT Helpdesk Technician to join our client based in Chandler’s Ford. The IT Helpdesk Technician role will primarily involve acting primarily in a 1st Line support capacity in attending to regular IT support calls and installations as and when required.
The role of IT Helpdesk Technician role is a permanent and full-time opportunity offering a competitive annual salary up to 28,000 depending on experience. Our client also offers many benefits, including career progression, gym membership, on-site parking, incentives & team events.
Main duties of the IT Helpdesk Technician:
- Providing 1st line support and responding to IT support queries whilst maintaining a high level of customer service.
- Escalating of more complex calls to the relevant support team member as documented in the Escalation Management Workflow.
- Installation, configuration and deployment of new and existing hardware and software in line with defined procedures
- Completing assigned computer/laptop builds/configurations when requested
- Providing users with regular communication on the progress of investigations and planned solutions
- Create and maintain quality documentation on problem resolutions, fixes and updating of the technical knowledgebase as required
Key Competencies of the IT Helpdesk Technician:
- Proven track record of supporting IT networks on various scales
- Thorough knowledge of Microsoft Windows desktop applications and MS365
- Ability to resolve IT issues in person, over the phone or via remote connectivity
- Ability to work unsupervised and towards established procedures
- Excellent telephone manner and strong client facing skills
- Full UK driving license and be prepared to travel site within the Hampshire, Dorset and Surrey counties
If you would like to further your career and make your mark in a diverse, enjoyable, and challenging business environment, please APPLY NOW.
