- To provide support on & to liaise between the customer and internal teams to ensure any KPIs or Service Level Agreements on the accounts are met.
- To ensure all accounts data is updated.
- To complete daily, weekly and monthly tasks as assigned to you to support on large national customers.
- To answer the phone when the call volumes are exceeding normal levels or when assigned to overflow.
- To upload documents to customer specific portals in line with their contract requirements as required
- To proactively identify ways to improve our processes to be as automatic as possible through good knowledge of NAV.
- Training internal stakeholders on any new accounts
- To maintain the information on the customer comments in NAV and on all intranet/SharePoint platforms.
- To have a good understanding of Fire Security Products to assist in the management of the account, your commerciality, and positive views the customer has about Churches fire.
- Assist with training of new starters within the Department.
- To have excellent liaison and communication to all customers and departments.
Back to searchAccount Administrator
Dynamite Recruitment Solutions Ltd
Posted 2 days ago, valid for 22 days
Eastleigh, Hampshire SO53 4DG, England
Full Time
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Sonic Summary
- Dynamite Recruitment is assisting a rapidly growing national business in finding a proactive Key Account Administrator.
- The role involves supporting customer interactions and ensuring KPIs and Service Level Agreements are met while updating account data.
- Candidates should possess good knowledge of NAV and Fire Security Products, along with excellent communication skills.
- The position offers a salary of £24,000 and requires prior experience in a similar role, although specific years of experience are not mentioned.
- Potential hybrid working arrangements may be available after successfully completing the probation period.
