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Responsible for: Supporting the implementation of Telecare Technology (Assistive Technology) within Blaenau Gwent.
Developing and supporting the use of Telecare in a persons own home
Ongoing installation and maintenance of the Telecare equipment and administration work relating to client details and accounts.
Principal Accountabilities
1. To arrange appointments, assessing for Telecare service and making decisions on eligibility and its suitability.
2. To install, programme and demonstrate Telecare equipment to service users and their carers.
3. To provide additional support to existing customers when difficulties occur with understanding of equipment, use of equipment.
4. To assist with all monitoring and reviewing of telecare assessment, installation and maintenance associated with the Telecare Service.
5. To work closely with the Social Care and Health personnel to ensure needs of potential and existing customers are met in a timely and efficient manner.
6. To promote home safety, in particular with regards to the Telecare services.
7. To collect lifeline units from customers homes and other collection points as and when required.
8. To replace batteries and assist with any other non-engineering functions.
9. To clean, test and repair and recycle Telecare units, and organize the dispatch of any faulty equipment to the contractor ensuring all stock records are maintained in an orderly and accurate manner.
10. To programme new alarm units and other units ready for issue to new customers.
11. Operate a stock control system, assist with the preparation of performance indicator data and ensure electronic records are maintained
12. To keep abreast of developments in Telecare and its associated fields and to give advice and information as required.
13. To develop a holistic approach to customers so that any additional needs are identified which might require, for example, assister technology equipment or referral for falls assessment.
14. To sign post service users and carers to other services as appropriate.
15. As a term of your employment you may be required to undertake such other duties and/or times of work as may be required of you, commensurate to your grade or general level of responsibility within the organisation
16. To comply with the relevant sections of the Authority's policy statement on Health, Safety and Welfare at Work.
17. To adhere to the principles of the Corporate Equality Policy and ensure commitment to anti-discriminatory practice.
