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About Our Client: Our client specialises in providing outsourced inbound and outbound call centre services, offering comprehensive solutions that include telemarketing, email responses, fulfilment, DRTV, brochure requests, speech recognition, IVR, helplines, and orderlines.
Benefits & Perks:
- Competitive hourly rate
- Attractive bonus scheme
- Private healthcare
- Opportunities for career progression
- Supportive team environment
Responsibilities:
- Answer inbound calls and emails from customers across various campaigns.
- Efficiently handle customer emails and tickets.
- Meet campaign targets related to speed of answer and call management.
- Manage varying call volumes with professionalism.
- Resolve customer issues positively while maintaining a friendly demeanour.
- Follow scripts and call flows accurately.
- Utilise client and web-based systems for effective customer call handling.
- Collaborate with the team to ensure timely responses and minimal queues.
- Maintain accurate records of customer interactions.
- Perform administrative tasks, including email responses.
Essential (Knowledge, skills, qualifications, experience):
- Fluent in English with a good understanding of native dialects.
- Excellent communication skills with a confident telephone manner.
- Strong problem-solving abilities.
- Reliable with exceptional time-keeping skills.
- Proven experience in an inbound call centre environment.
- Previous customer service experience.
- Good numeracy and IT skills.
Desirable (Knowledge, skills, qualifications, experience):
- Ability to work independently and as part of a team.
- Enthusiastic and self-motivated personality.
- Friendly and professional demeanour.
- Good interpersonal skills to interact effectively at all levels.
Technologies:
- Proficient in using client and web-based systems.
How to apply: If you're excited to join a vibrant team and make a difference in customer service, please submit your CV and a cover letter detailing your relevant experience. We look forward to hearing from you!
Note: This role is fully on site and shift pattern, including weekends. The office is conveniently located just a 13-minute walk from Colindale train station.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
