Housing Officer

Job Title: Housing Officer

Location: West London/Hertfordshire

Salary: 26,215.00-40,660.00 per annum

Hours: Monday-Friday 40 hours per week 8.30am-5pm

Contract Type: 9 month fixed term maternity contract

Purpose of the Role

Our client is seeking a dedicated Housing Officer to join their team on a 9-month maternity cover contract. The role will involve managing housing operations and supporting team members to deliver high-quality services to service users. This position requires a proactive approach to safeguarding, compliance, and maintaining a high standard of operations.

Key Responsibilities:

• Organise and prioritise property inspections and audits
• Provide reports on inspection results
• Guide and support team members to ensure compliance with required standards
• Maintain clear and professional communication with internal and external stakeholders
• Ensure team training is current to meet contract requirements and role objectives
• Offer on-call support during peak periods or emergencies
• Achieve KPOs within designated timeframes
• Safeguard service users in the accommodation
• Address and resolve complaints as they arise

Required Skills:

• Experience as a Housing Officer or similar role.
• Awareness of diverse cultures and backgrounds.
• Empathetic, adaptable, and resilient.
• Strong problem-solving and communication skills.
• Well-organised with effective planning abilities.
• Able to work independently and as part of a team.
• Full UK driving licence required.

Benefits:

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on (phone number removed) to learn more, or submit your application today.