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Service Desk Analyst
Edinburgh
35,000 - 39,000
Head Resourcing is currently recruiting for an experienced Service Desk Analyst to join a leading client based in Edinburgh. You will be joining a growing and passionate team that support their users by providing first class service across a wide range of technologies. As part of a large team of Service Desk Analysts, you'll provide a broad range of hardware and software support to employees in offices across the globe - you will ensure all calls regarding technical issues are resolved effectively and efficiently.
As a Service Desk Analyst, your key responsibility is to resolve technical problems by providing on-site service desk support. In this role you will be involved in installing, configuring, and documenting systems using current standards and procedures. You will be required to offer comprehensive Mac, PC, and printer support as well as participate in relevant user administration such as new start setups and organisation leavers.
To be a success in this role, you will have excellent communication skills and will be keen to join a popular team within the organisation that is renowned for providing a 5-star service. Our client utilises technology to its fullest capability, and it underpins the success they have as a business.
Essential skills:
* Technical support experience within a service desk setting at 2nd line level
* Very strong customer service skills
* Excellent knowledge of Windows 11, MAC OSX & iOS, Office 365 support and admin, OneDrive, and Active Directory administration
* A high level of technical understanding of PCs, printers and peripherals is a must, along with experience of tools to diagnose and troubleshoot issues with remote users
Benefits:
* Fantastic salary and benefits package including pension contribution of 15%
* Annual bonus scheme
* City centre location
