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Fully Remote Mortgage Customer Service Advisor

The Recruiters Room
Posted 6 days ago, valid for a month
Location

Edinburgh, City of Edinburgh EH13EG, Scotland

Salary

£25,000 per annum

Contract type

Full Time

Employee Assistance

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Sonic Summary

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  • This role offers 100% remote working with all equipment supplied and a start date of 9th June 2025.
  • The salary for this position is £25,000 plus a bonus, with a focus on customer service in a high-volume, telephone-based environment.
  • Candidates must have a minimum of experience in B2C customer service and working in an FCA regulated environment.
  • The role involves communicating with customers regarding their mortgage accounts and providing effective solutions while adhering to regulations.
  • Successful applicants will enjoy benefits such as private healthcare, subsidized gym memberships, and opportunities for progression.
  • 100% REMOTE WORKING WITH ALL EQUIPTMENT SUPPLIED
  • START DATE OF 9TH JUNE 2025
  • £25,000 + BONUS

Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything with come back from these checks, please make us aware on your application.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful. 

* WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY*

High-volume, telephone-based, Customer Service experience (B2C)

AND

Experience working in an FCA regulated environment

Our client is a very successful Mortgage lender, who have gone from strength to strength and nearly doubled in size over the last 4 years. They offer a different style to lending and want to give everyone the opportunity to own their own property.

As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 9th June 2025. (This is a fixed start date, with no negotiation).

The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration.

The successful applicant will come from a high-volume call centre background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call centre experience.

SOME of their FANTASTIC benefits include:

FULLY REMOTE working with FULLY REMOTE training All I.T equipment supplied A yearly bonus Frequent staff incentives which include high street vouchers Annual awards Employee assistance and welfare programme Private healthcare Subsidized gym memberships PROGRESSION!

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.