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Client Service Manager (Polish Speaking)Edinburgh - HybridPermanent, Full-TimeMeraki Talent is working with a well-known Financial Services firm based in Edinburgh to support the appointment of a Client Service Manager (Polish Speaking). This is a full-time, permanent opportunity, offering an excellent salary and benefits package and a hybrid working model.If you're searching for a career where your individuality is valued and your contributions make a real impact, consider this opportunity.As a Client Service Manager, will play a crucial role in delivering high-quality support to key business clients, ensuring their needs are met and expectations exceeded.This position involves acting as the first point of contact for clients, handling their queries, and working closely with team leaders to provide seamless service. You'll collaborate with internal departments to develop tailored solutions that enhance client satisfaction.Key Responsibilities:
- Handle daily client inquiries efficiently.
- Promote the use of digital self-service options to streamline client interactions.
- Build and maintain strong relationships with key stakeholders.
- Assist the Client Service Team in identifying and implementing service improvements.
- Coordinate with internal teams across global locations to ensure smooth client service delivery.
What We’re Looking For:
- Must be fluent in Polish, both written and spoken
- Experience in customer service or client support.
- Ability to manage tasks effectively under pressure while adhering to service level agreements (SLAs).
- Strong problem-solving skills, taking the initiative to investigate and resolve issues independently.
- A proactive approach, with the ability to work with minimal supervision
Apply NowLauren wants: Polish Speaking, Customer service, Client Service'By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you."Please see our website page headed 'Privacy Notice’ for an explanation about how we use information we collect about you’
