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Client Relationship Manager
- Job Type: Full-time
- Location: Edinburgh
- Salary: £30,000
Reed are seeking a dedicated Client Relationship Manager for one of our Property focused clients based in Edinburgh. This role is crucial for making a positive impact and difference through effective client engagement and relationship management.
Are you looking to join a fun, outgoing and busy team with superb managerial support and mentoring?
Day-to-day of the role:
- Serve as the primary point of contact for clients, ensuring all their needs and aspirations are understood and met with the highest level of satisfaction.
- Lead the coordination of various departments to ensure seamless service delivery, enhancing client trust and loyalty.
- Proactively engage with existing and potential clients to foster strong relationships, encouraging them to become active promoters of our services.
- Manage and lead client communications, including updates through client portals, newsletters, and direct interactions such as meetings and presentations.
- Handle client issues and complaints promptly, adhering to company timelines and ensuring effective resolution.
- Take ownership of personal and professional development, setting and achieving targets in client relationship management, presentation skills, and other relevant areas.
Required Skills & Qualifications:
- Proven experience in client relationship management or a similar role.
- Strong understanding of our products and services, with the ability to effectively communicate and promote these to clients.
- Excellent communication and interpersonal skills, capable of building and maintaining strong relationships.
- Ability to lead and present at client meetings and annual general meetings.
- Competency in handling client data and financials, with a proactive approach to managing client accounts and resolving issues.
- Commitment to continuous learning and professional development.
If you are a candidate for the property sector that is looking for a new and exciting move, this could be the role for you!
On the other hand, if you come from a client serving role where you thrive on face to face client interaction, this could be an ideal move!
Apply online today to be considered.
