Client Relationship Account Manager Hybrid

Account Client Relationship Manager - Hybrid (Edinburgh Based)

28,000 - 32,000

Are you a dynamic and customer-focused professional with a passion for building strong client relationships? We have an exciting opportunity for you! Join our team as a Client Relationship Manager and play a crucial role in enhancing client satisfaction and driving our business growth.

About Us:

We are committed to delivering exceptional service and value to our clients. As a Client Relationship Manager, you will be the face of our company, fostering positive relationships and ensuring our clients' needs are met with excellence. Our hybrid working model offers the perfect balance of office and home-based work, promoting a flexible and supportive environment.

What We Offer:

• Competitive Salary: 28,000 - 32,000
• Flexible Working: Enjoy the benefits of our hybrid working setup.
• Career Development: Join a company that invests in your professional growth and skill development.

Key Responsibilities:

• Relationship Building: Develop and maintain strong relationships with key client personnel.
• Client Strategy: Create tailored plans to address clients' business needs and advise on profitable processes.
• Client Engagement: Schedule regular meetings to ensure client satisfaction and gather feedback for service improvement.
• Issue Resolution: Act as the primary contact for client complaints, ensuring timely and effective resolution by directing issues to the appropriate departments.
• Sales Support: Collaborate with the sales team to up-sell or cross-sell services and products, enhancing client value.
• Contract Management: Ensure compliance with contract terms for both the company and clients.
• Market Analysis: Study competition to identify new opportunities for client retention and business growth.
• Target Achievement: Set and diligently pursue sales and revenue targets.
• Team Collaboration: Work closely with internal teams to deliver seamless service to clients.

Who We're Looking For:

• Customer-Centric: Friendly, professional, and calm under pressure.
• Problem Solver: Adept at analysing feedback and implementing changes to improve client satisfaction.
• Communicator: Excellent interpersonal and communication skills.
• Organised: Strong organisational skills to manage multiple client accounts effectively.
• Proactive: Self-motivated with a proactive approach to meeting client needs and achieving targets.

If you're ready to take on a rewarding role that combines client interaction, strategic planning, and team collaboration, we want to hear from you! Apply now and be part of a forward-thinking company that values your contributions and supports your career journey.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age