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Job title: Senior Customer Operations Assistant
Salary: 13.49 per hour
Contract Type: Temporary (6 months)
Start Date: 18th November 2024
Location: South Gyle, City of Edinburgh
Are you passionate about delivering excellent customer service? Are you detail-oriented and thrive in a fast-paced environment? Our client, a leading financial services provider, is seeking a Senior Customer Operations Assistant to join their team in Edinburgh. As a Senior Customer Operations Assistant, you will play a crucial role in providing exceptional service to our client's customers.
Responsibilities:
- Handle customer calls and emails, ensuring that customer needs are met at the first point of contact.
- Handling end to end processing of Smart cards and processing queries.
- Provide support in resolving customer complaints with empathy and in compliance with regulatory requirements.
- Build rapport with customers to develop and deepen customer relationships.
- Maintain a good understanding of the organisation's products and services.
Requirements:
- Excellent communication skills.
- Active problem-solving ability.
- Attention to detail.
- Growth mindset.
Why work for our client?
- Join a diverse and inclusive organisation that celebrates individuality and encourages a sense of belonging.
- Enjoy a fulfilling career with career advancement opportunities.
- Embrace hybrid working arrangements and modern work spaces.
- Demonstrate your commitment to making a difference to customers.
Application process:
- Submit your CV for review.
- Shortlisted candidates will be invited for a Microsoft Teams interview with the line manager.
Our client is committed to creating a welcoming and inclusive work environment. They value diversity and welcome applications from under-represented groups. If you require any reasonable adjustments during the recruitment process, please let us know.
If you are enthusiastic about delivering exceptional customer service and thrive in a fast-paced environment, we want to hear from you. Apply now to join our client's team as a Senior Customer Operations Assistant!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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