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Edinburgh, City of Edinburgh
Customer service representative
Customer Service Advisor - Inbound Calls

Customer Service Advisor - Inbound Calls

Pertemps Scotland

Posted 2 days ago, valid for a day

Edinburgh, City of Edinburgh EH105BP, Scotland

£13.48 per hour

Part Time

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Sonic Summary

The position of Customer Service Advisor is available in Central Edinburgh, offering 36 hours of work per week from Monday to Friday.
The role requires proven experience in a customer service environment, ideally within a call centre, and excellent communication skills.
The pay rate for this temporary, ongoing position is £13.48 per hour, starting on February 17, 2025.
Key responsibilities include handling inbound customer queries, managing complaints, and maintaining customer records.
Candidates should be motivated, detail-oriented, and able to work under pressure while contributing to team targets.

Job Title: Customer Service AdvisorLocation: Central EdinburghHours: 36 hours, Monday - Friday between 0830 - 1700Start Date: Monday 17th February 2025Duration: Temporary, ongoing Pay rate: £13.48 per hourWe are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be responsible for handling inbound customer queries, as well as providing excellent customer service to our clients' customers.Key Responsibilities:

Providing excellent customer service to clients via telephone
Handling customer queries and complaints efficiently and professionally
Escalating complex issues to relevant teams as required
Updating and maintaining customer records in the system
Contributing to team targets and KPIs

Requirements:Proven experience in a customer service role, preferably in a call centre environment

Excellent communication skills and a friendly, helpful demeanour
Ability to work well under pressure and meet targets
Strong attention to detail and ability to multitask
Good knowledge of Microsoft Office and other relevant software

If you are passionate about customer service and want to join a dynamic team, please apply online immediately.

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