Back to search
Location: Central Edinburgh
Hours: 36 hours, Monday - Friday between (Apply online only)
Start Date: Monday 17th February 2025
Duration: Temporary, ongoing
Pay rate: 13.48 per hour
We are seeking a highly motivated and customer-focused individual to join our public sector client as a Customer Service Advisor. You will be responsible for handling inbound customer queries, as well as providing excellent customer service to our clients' customers.
Key Responsibilities:
- Providing excellent customer service to clients via telephone
- Handling customer queries and complaints efficiently and professionally
- Escalating complex issues to relevant teams as required
- Updating and maintaining customer records in the system
- Contributing to team targets and KPIs
Requirements:
Proven experience in a customer service role, preferably in a call centre environment
- Excellent communication skills and a friendly, helpful demeanour
- Ability to work well under pressure and meet targets
- Strong attention to detail and ability to multitask
- Good knowledge of Microsoft Office and other relevant software
If you are passionate about customer service and want to join a dynamic team, please apply online immediately.
