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Customer Service Advisor

The Recruiters Room
Posted 3 days ago, valid for 12 days
Location

Edinburgh, City of Edinburgh EH105BP, Scotland

Salary

ÂŁ24,000 - ÂŁ28,800 per annum

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Contract type

Full Time

Employee Assistance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • This remote role requires a minimum of 2 years of high-volume, telephone-based customer service experience in a regulated environment, specifically within Financial Services.
  • The position starts on December 2, 2024, with mandatory training for the first 7 weeks.
  • The job involves communicating with customers to provide solutions while adhering to regulations and includes some administrative tasks.
  • Benefits include fully remote working, IT equipment provided, up to 7.5% annual bonus, private healthcare, and opportunities for progression.
  • Applicants must confirm their eligibility based on the experience requirements before applying.

100% REMOTE WORKING

* PLEASE NOTE THAT THIS ROLE HAS A START DATE OF 2ND DECEMBER 2024, WITH NO FLEXIBILITY * APPLICANTS MUST BE AVAILABLE FOR THE FIRST 7 WEEKS OF TRAINING * WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY:

• High-volume, telephone-based, Customer Service experience (B2C)

AND

• Experience working in an FCA regulated environment

*PLEASE ONLY APPLY IF YOU ARE ABLE TO SAY 'YES' TO THE ABOVE 2 MINIMUM REQUIREMENTS.

Do you have high-volume, telephone-based, Customer Service experience gained from working within a regulated environment? Are you wanting the opportunity to work fully remote?

OR

Are you currently working within Financial Services and looking for a new challenge?

This could be the role for you!

Our client is seeking confident, empathetic communicators to join their rapidly expanding team. The overall purpose of the role is to communicate with customers to provide positive solutions to their accounts whilst adhering to regulations & legislation. Your working day will be spent on the telephone talking to customers alongside a small amount of Administration.

The ideal applicant will come from some form of Financial Services background and be used to working in a fast-paced and regulated environment.

What’s in it for you?!

Our client has recently implemented vast changes in all that they do. This has resulted in a hugely positive response in a recent employee satisfaction survey!

Some of their benefits include:

• Fully Remote working• All I.T equipment supplied• Full remote training• Up to 7.5% annual bonus (Which was paid last year and on track again to be paid again this year)• Frequent staff incentives which include high street vouchers• Employee assistance and welfare programme• Private healthcare• Subsidized gym memberships• Annual awards• PROGRESSION!

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.