Customer Service Advisor

Exciting Customer Service Advisor Role - Hybrid - £13/hr - Full-Time - Remote Training!Location: Edinburgh (Hybrid - 3 days from home)Schedule: Monday to Friday, 9:00 AM to 5:30 PMCompensation: £13 per hour + Weekly PayAre you passionate about delivering outstanding customer service and looking for a fulfilling career with great growth opportunities? Join our dynamic team as a Customer Service Advisor in Edinburgh and make a real impact while enjoying the flexibility of a hybrid role! This is a fantastic opportunity to develop your skills and potentially secure a permanent position after an initial 6-month contract.Key Responsibilities:* Provide top-notch customer service while handling a variety of administrative tasks related to pension schemes, including leavers, data changes, and setting up benefits into payment.* Respond to general policyholder inquiries and manage annual scheme updates, ensuring all queries are resolved quickly and effectively.* Accurately perform pensions calculations and enter data with precision, working closely with your team to support each other.* Ensure all tasks are completed within specified timescales while maintaining high-quality standards.* Collaborate with your team to continually improve processes and enhance the service delivered to clients.What we're looking for:* Passion for customer service with a drive to exceed expectations.* Strong attention to detail and a commitment to delivering accurate work.* Ability to work efficiently within tight deadlines and handle a variety of tasks simultaneously.* Team player with excellent communication skills, ready to contribute to process improvements and client satisfaction.What's in it for you?* Competitive pay of £13 per hour plus weekly pay.* Hybrid working model - 3 days from home for a great work-life balance.* Full-time hours, Monday to Friday, giving you a consistent schedule.* Remote training to ensure you're fully prepared and confident in your role.* Career development opportunities, with the potential for a permanent role after 6 months.Ready to take your career to the next level? Apply today and be part of a growing, customer-focused team!

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