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Location - Central Edinburgh
Hours - 36 hours a week, Monday - Friday
Duration - temporary
Pay - 14.93 per hour
Immediate start
Key Responsibilities:
- Respond to customer enquiries regarding invoices, payments, and outstanding balances in a professional and empathetic manner.
- Provide a range of administrative support services
- Process payments, set up repayment plans, and negotiate settlements in line with policies.
- Investigate and resolve disputes, ensuring fair and reasonable solutions.
- Work closely with internal departments and external agencies to support debt recovery processes.
- Maintain accurate records, ensuring compliance with data protection and financial regulations.
What We're Looking For:
- Previous experience in customer service, income recovery, finance, or debt collection.
- Excellent communication and negotiation skills, with the ability to handle difficult conversations tactfully.
- Strong numerical and IT skills, including experience using customer management or finance systems.
- A proactive and organised approach, with great attention to detail.
- A commitment to delivering excellent customer service and supporting customers fairly and professionally.
If you have the relevant experience and skills for this role please apply directly to this advert
