Customer Service Advisor

Pertemps Scotland

Posted 10 hours ago, valid for 24 days

Edinburgh, City of Edinburgh EH105BP, Scotland

Part Time

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Sonic Summary

Pertemps is seeking a Customer Service Advisor for the Income & Cost Recovery Team in Central Edinburgh.
The role requires 1-2 years of experience in customer service, income recovery, finance, or debt collection.
The position offers a temporary contract with a pay rate of £14.93 per hour for 36 hours a week, Monday to Friday.
Key responsibilities include responding to customer inquiries, processing payments, and resolving disputes professionally.
Candidates should possess strong communication, numerical, and IT skills, along with a proactive approach to customer service.

Pertemps are looking for a Customer Service Advisor to join our clients Income & Cost Recovery Team. In this vital role, you will help recover outstanding charges and payments.Location - Central EdinburghHours - 36 hours a week, Monday - FridayDuration - temporaryPay - £14.93 per hourImmediate startKey Responsibilities:

Respond to customer enquiries regarding invoices, payments, and outstanding balances in a professional and empathetic manner.
Provide a range of administrative support services
Process payments, set up repayment plans, and negotiate settlements in line with policies.
Investigate and resolve disputes, ensuring fair and reasonable solutions.
Work closely with internal departments and external agencies to support debt recovery processes.
Maintain accurate records, ensuring compliance with data protection and financial regulations.

What We're Looking For:

Previous experience in customer service, income recovery, finance, or debt collection.
Excellent communication and negotiation skills, with the ability to handle difficult conversations tactfully.
Strong numerical and IT skills, including experience using customer management or finance systems.
A proactive and organised approach, with great attention to detail.
A commitment to delivering excellent customer service and supporting customers fairly and professionally.

If you have the relevant experience and skills for this role please apply directly to this advert

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