Customer Service Advisor

Customer Service Advisor based in Edinburgh (Hybrid)Offering £13.49 per hour, paid weekly - every FridayFull time, 35 hours per week - Monday to FridayTemporary, on-going contractThe Role:As a Customer Service Advisor you will be responsible for providing exceptional customer service to our customers, ensuring to gain an understanding of the customers wants and need to successfully resolve their query doing so in a professional, efficient and knowledgeable manner.You will be working within an FCA regulated finance service provider, supporting customers with queries in regards to their pensions, investments and insurance.Key Responsibilities:

• Deliver excellent customer service through multiple channels.
• Communicate clearly with customers and respond appropriately to their needs.
• Work accurately and efficiently to achieve quality standards and meet SLAs/KPIs.
• Drive through process improvements to improve efficiency and effectiveness.
• Observe legal obligations and adhere to the company's corporate policies and guidelines.
• Manage workload to ensure personal and team targets are met
• Key Accountability's and Main Responsibilities
• Instigate, support and drive through opportunities to improve efficiency of processes, the customer experience

The Location: Edinburgh

• This is a Hybrid opportunity - working typically 2 days in the office, 3 days from home (40% on-site)
• Hybrid working will come into effect folllowing your training, typically expecting 8-10 weeks on-site full time.

The Hours:Working Monday to Friday, no weekend on shifts between 8am - 6pm

• Working 7 hour shifts between; 8am-6pm - all candidates will need to be able to work all shifts on a rotational basis.
• Full time, 35 hours per week.

What we are looking for...

• Previous experience within Customer Service ideally within an office or phone based position, we are open to other area's of customer service experience for the right candidate.
• Willingness and desire to learn.
• Genuine desire to provide exceptional customer service and build a rapport with our customers.
• Strong communication skills both verbal and written.
• Confidence in dealing with customer based calls that can often be challenging or complex.
• Positive customer-oriented outlook
• Computer literacy and willingness to learn new systems and technologies
• Ability to work under pressure and adapt to change

Please note: The Edinburgh branch is not responsible for the recruitment of this role - do not contact the local office for this position. Please apply and The North West - Fulfilment Centre will be in touch should you be shortlisted for this opportunity.#ccnorthwestCustomer Service, Customer Service Advisor, Customer Care, Hybrid, Edinburgh, Finance, Banking, Pensions, Full time, Financial Services, FCA, Inbound, Call Centre, Contact Centre