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Job title - Senior Customer Advisor.Lloyds Banking Group.Edinburgh Based. SALARY: £13.49 per hour.LOCATION: Edinburgh city centre HOURS: Full-time 35 hours per week - 8am-6pm Monday to Friday on a shift pattern.WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites in Edinburgh. After completion of training.About this Opportunity,As a Senior Customer Adviser, you'll be handing complex enquiries.You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.At Scottish Widows we provide critical services to millions of Lloyds Banking Group's Life, Pensions, Investments and General Insurance customers. This vacancy is based in either our Health Claims or Protection support team where you'll primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks.You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiencesYou'll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.You'll be prepared to work hard with your passion for delivering excellent customer serviceAs a Customer Advisor you'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries.If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost.About us / Why Lloyds Banking GroupJoin us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.What you'll need:In this Telephony Based Role - You'll put your customers first - taking ownership of their queries, building rapport quickly and providing the highest level of customer experience.You'll learn to act with skill and diligence - treating customers sensitively and professionally - caring about helping them in the best way possible.You'll possess good attention to detail also grow the confidence to spot and call out areas we can improve our customers' journey and experiences.And you'll be equally able to resolve queries over the phone or on a PC.
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